Enterprise Information Integration/ Metadata Management | Business Intelligence Solutions | Product Data Management/ Product Information Management | Customer Information Management/ Customer Databases | Customer Relationship Management (CRM) | Customer Data Integration | Customer Experience Management (CEM) | Data Quality | Data Security | Business Process Management (BPM)

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Own your process, own your information, own your business with SOA by IBM December 01, 2010 - (Free Research) This white paper details why building in business process management, information management and SOA governance across the enterprise is critical to SOA success. It also presents real-world examples of IBM customers that have done so and are now reaping the benefits of SOA, including service reuse, business agility and business transformation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IBM Information Management: Manage your data and control risk to develop information you can trust by IBM November 14, 2011 - (Free Research) The IBM Information Management portfolio offers a complete set of solutions designed to help you not only manage your data, but also master it. Read on to learn more about: Data management, information integration, data warehousing and more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Smarter communications through analytics by IBM November 18, 2011 - (Free Research) As research suggests, investments in data integration and analytics that maximize the value of each customer are worthwhile and create potential for financial gain. To quantify the value of those investments, an illustrative $8 billion communications provider was modeled. Results from this effort are presented throughout this paper. (WHITE PAPER) GO TO WHITE PAPER

Service. Smarter. Thriving in the age of the empowered customer by IBM January 30, 2012 - (Free Research) In this white paper, learn all about IBM's smarter commerce approach, which considers the entirety of the business-to-business (B2B) and business-to-consumer (B2C) experience. Read on and gain insight into how you can separate yourself from the competition by offering outstanding customer care in the days, months and even years after a sale. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IBM solutions that offer real-time customer insights, integrate applications and build brand loyalty by IBM January 17, 2012 - (Free Research) Want to know how the most successful companies deliver exceptional customer value? Do you know the best practices for using customer analytics? This e-book answers these questions and a lot more about winning trends and practices in customer relationship management (CRM). (EBOOK) VIEW ABSTRACT | GO TO

Data quality best practices with real-time integration by IBM February 08, 2012 - (Free Research) This brief e-guide explores the notion that data quality issues are worse in real-time data integration applications versus batch-oriented techniques. In the form of two articles, this resource serves up options for real-time integration, touches on the concerns associated with it and outlines the proper steps required to address data quality. (EGUIDE) VIEW ABSTRACT | GO TO

Traditional Backup is Dead – Are You Prepared? by CommVault Systems, Inc. August 09, 2011 - (Free Research) Conventional backup and recovery approaches are not robust enough to meet today’s data and information management challenges, let alone those of tomorrow. A new strategy is essential. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Risks of Social Media and What Can be Done to Manage Them by CommVault Systems, Inc. July 21, 2011 - (Free Research) There are both risks and rewards associated with the use of social media in a corporate setting, but one thing is clear: Decision makers can no longer ignore social media management. Read this white paper to learn more about the risks, rewards, and potential pitfalls of social networking (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CommVault Extends Its Data Protection and Information Management Strategy with Simpana 9 by CommVault Systems, Inc. July 12, 2011 - (Free Research) Simpana 9 provides its customers with greater flexibility by allowing them to extend their data protection tools beyond their physical environments, safeguarding virtual servers and clients as well. Also, Simpana 9 provides its customers source-side data deduplication that will significantly improve and boost storage asset utilization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Challenge of Mobile Business Intelligence: Developing a Successful Strategy for the New Mobility by IBM January 24, 2012 - (Free Research) Read this white paper now and learn more about the opportunities and challenges that a mobile workforce present to IT and understand the next steps you need to take to develop a successful strategy. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Analytics – Pushing Toward Relevance by IBM January 24, 2012 - (Free Research) Learn how IT can improve its overall contribution to business innovation with an action-oriented business intelligence (BI) and analytics strategy. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IBM Cognos Business Intelligence supports sales controlling and business management with decision-making insight by IBM January 24, 2012 - (Free Research) Learn what happened when KDG Mediatech AG needed a centralized reporting solution to provide users in sales, controlling and business management with up-to-date and consistent decision making insights. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Top 10 Things You Should Know About IBM Cognos 10 for Business Analytics by IBM January 24, 2012 - (Free Research) Query performance three times faster is just one item in this top-10 list from the analysts at Enterprise Management Associates (EMA). Download this article to read the full top 10 and learn why Cognos 10 holds "strong value for upgrading customers and prospects." (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Video: LotusLive Suite by IBM January 17, 2012 - (Free Research) Watch this videocast to learn how IBM LotusLive provides a secure, robust and integrated communication environment to help you manage email, projects, remote teams and global clients. Take advantage of these collaborative tools so your employees can be more productive — regardless of device or geographic location. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

Five Steps to Improving Business Performance through Customer Intimacy by IBM November 18, 2010 - (Free Research) Business success today requires a new depth of customer insight. Read this white paper to learn five practical steps your companies can take to achieve customer intimacy and, by doing so, achieve breakaway performance. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enterprise Reporting Sound Step to Performance Managements by IBM January 24, 2012 - (Free Research) Using enterprise reporting, an organization can progressively address immediate reporting needs, use business intelligence (BI) capabilities to acquire greater insight, extend BI to more users and prepare a platform for the future that includes the implementation of performance management. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Sell. Smarter. Thriving in the age of the empowered customer by IBM January 30, 2012 - (Free Research) Read this brief white paper and learn about some smarter commerce technologies available from IBM, including cross-channel selling, distributed order management, customer integration and collaboration and much more! You also will gain insight into different supply chain management platforms that IBM has to offer. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Personal vs. Strategic E-mail Archiving with Exchange 2010 by CommVault Systems, Inc. July 13, 2011 - (Free Research) Individuals and organizations often want to retain as much e-mail as possible. Reasons range from convenience to compliance to organizational policy. Some are also the result of court action and legal hold orders. The most common is the individual’s own requirement to keep e-mail as long as possible in a readily accessible log for collaboration. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Smarter Commerce for Consumer Electronics White Paper by IBM January 30, 2012 - (Free Research) When we talk about the world becoming increasingly interconnected, instrumented and intelligent, the most ubiquitous example is the smartphone. It collects and disseminates data while its users are at home and on the go, serving up just as much socially driven info as static, always-there web content. This white paper outlines smarter commerce. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cincinnati Zoo improves customer experience and enhances performance by IBM January 24, 2012 - (Free Research) Learn how one of the world's top-rated zoo uses analytics to create a more satisfying customer experience – while cutting marketing costs, increasing new visits, boosting concession revenues and much more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CRM Thought Leadership booklet by IBM January 17, 2012 - (Free Research) With instant access to information, customers expect a purchase experience that matches the ease and speed of the information-gathering experience. Read this white paper, created in collaboration with Frost & Sullivan, to see how a customer relationship management (CRM) solution can help you respond on the customers’ terms. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Demo: IBM SPSS Customer Analytics Overview by IBM January 17, 2012 - (Free Research) Predictive analytics gives you the insights you need to create more effective, persuasive and profitable marketing and sales efforts to improve customer loyalty. Watch this short videocast to learn how IBM SPSS helps harness the power of information so you can make the most out of every customer relationship. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

Delivering information you can trust: The benefits of leveraging IBM capabilities to deliver quality data by IBM November 14, 2011 - (Free Research) IBM InfoSphere Information Server delivers the functions required to integrate, validate, enrich and deliver trusted information for your key business initiatives. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Benefits of Enabling your Mobile Workforce with BI by IBM January 24, 2012 - (Free Research) See how to get the targeted, interactive and personalized information you need to make informed decisions while you are away from the office. (VIRTUAL SEMINAR) VIEW ABSTRACT | GO TO

Realizing the benefits of FTP consolidation by IBM November 28, 2011 - (Free Research) Businesses are experiencing a growing demand to move high volumes of data both internally and externally. File transfer protocol (FTP) servers are proliferating among individual departments and raising traffic levels with customers and suppliers. This white paper explains and explores the opportunity and benefits of FTP consolidation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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